Orders are dispatched within 1–2 working days. 30-day returns Independent tackle shop in Warrington
Account

Delivery & returns

Delivery

We aim to get every order out quickly, so your tackle arrives in time for your next session.

Processing times

  • Orders are dispatched within 1–2 working days.
  • Orders placed after 2:00pm may be processed the next working day.
  • Orders placed at weekends or on bank holidays are processed the next working day.
  • We're open Monday to Saturday 9am–4pm, closed Sunday.

Mainland UK delivery only

We deliver to mainland UK only.

Our delivery option is:

  • Mainland UK next day delivery (DPD) — £9.99 per order (tracked).
  • FREE delivery on orders of £50 and over.

The delivery charge is shown in your basket and at checkout before you pay.

We don't currently deliver to Northern Ireland, the Scottish Highlands, or any UK islands (including the Isle of Man, Channel Islands, Isle of Wight and Scottish isles).

We may sometimes offer free mainland UK delivery on qualifying orders as part of a promotion.

Order tracking

When your order is dispatched, we'll email you the DPD tracking details.

Incorrect addresses

Please check your delivery address before you place your order. If a parcel is delayed or returned to us because the address was wrong, we may need to charge for re-sending it.

Damaged or missing items

If your parcel arrives damaged or something is missing, please contact us as soon as possible, ideally within 48 hours, so we can raise a claim with the carrier. Send photos of the packaging and contents if you can. Reporting later than this doesn't affect your legal rights.

Late or lost parcels

If your parcel hasn't arrived within the estimated time, contact us and we'll chase the carrier. If it still hasn't arrived 10 working days after the expected delivery date, we'll treat it as lost and send a replacement or give you a full refund. The goods are our responsibility until they're delivered to you.

Your right to cancel and returns

You can cancel an online order within 14 days of receiving it, and we also offer a 30-day returns promise on new unused items. Please see our Returns & Refund Policy for full details.

Contact us

The Tackle Vault
Unit 12 Blackbrook Place, Warrington, WA4 1PH
Email: [email protected]
Phone: 07833 109166
Website: www.thetacklevault.uk

Thank you for choosing The Tackle Vault – Unlock Better Gear.

Returns & refunds

We want you to be happy with everything you buy from The Tackle Vault. This policy explains how to return an item and get a refund. It does not affect your legal rights.

Two ways to return an item

1. Your 14-day legal right to cancel (online orders)
Under the Consumer Contracts Regulations 2013 you can cancel an online order for any reason within 14 days of the day you receive the goods. This includes sale and clearance items. Tell us within the 14 days (an email is fine), then send the items back within 14 days of telling us.

2. Our 30-day returns promise
On top of your legal rights, we accept returns of unused items within 30 days of delivery.

For change-of-mind returns, please send items back:
- unused and in their original condition
- with the original packaging, labels and accessories where possible
- with your order number or other proof of purchase

You can open the packaging to inspect an item, as you would in a shop. If an item has been used or handled more than that, we may reduce your refund to reflect the loss in value.

Items we can't take back for a change of mind

These exceptions don't apply if the item is faulty or we sent the wrong thing:
- Bait and other perishable products, once opened or if they would go off quickly
- Items sealed for hygiene reasons once the seal has been broken
- Custom or personalised items made to your specification
- Gift cards, once used. Unused gift cards can be cancelled within 14 days of purchase
- Tackle boxes (Starter, Advanced and Premium boxes, one-off or subscription), once opened. Your 14-day legal right to cancel still applies (see below).

Monthly tackle box subscriptions

  • Cancel or pause at any time using the "Manage subscription" link in your payment email, or email or call us. There's no minimum term. Once you cancel, no further payments are taken. Any box you've already paid for will still be sent. While a subscription is paused, no payments are taken and no boxes are sent.
  • 14-day right: you can cancel within 14 days of receiving your first box and get a refund of what you've paid, returning the box as described above.
  • After that, boxes already sent aren't refunded for a change of mind. They are still covered if they're faulty, damaged or wrong.

Faulty, damaged or incorrect items

If something arrives faulty, damaged or wrong, please let us know as soon as possible. Ideally do this within 48 hours, so we can raise a claim with the courier. Please include:
- your order number
- a description of the problem
- photos of the item and the packaging, where possible

Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item and get a full refund. After that you're still entitled to a repair or replacement, or a refund if that isn't possible. Reporting a fault after 48 hours does not affect these rights.

Refunds

  • We'll refund you within 14 days of receiving the item back, or of you giving us proof that you've posted it, whichever comes first. Most refunds are processed much faster.
  • Refunds go back to your original payment method (card, Apple Pay, Google Pay, Klarna or Clearpay via Stripe). Your bank or payment provider may take a few extra days to show the money.
  • If you cancel your whole order within 14 days, we refund the original standard delivery charge. If you chose a more expensive delivery option, we only refund the cost of standard delivery.
  • If the item is faulty, damaged or incorrect, we refund all delivery charges.

Return postage

  • Change of mind: you pay the return postage. We recommend a tracked service, because you're responsible for the parcel until it reaches us.
  • Faulty, damaged or incorrect items: we cover the return postage. Contact us first and we'll explain how.

Exchanges

We're happy to exchange eligible items while stock lasts. If the item you want is unavailable, we'll refund you instead.

How to return an item

Before sending anything back, email [email protected] with:
- your order number
- your full name
- the item(s) you're returning and why

We'll reply with the return address and instructions. You can also use the cancellation form at the end of our Terms & Conditions, but you don't have to.

Contact us

The Tackle Vault
Unit 12 Blackbrook Place, Warrington, WA4 1PH
Email: [email protected]
Phone: 07833 109166
Website: www.thetacklevault.uk

Thank you for choosing The Tackle Vault – Unlock Better Gear.